Advancing Technology for CES
Objective 1. Foster opportunities for innovation by connecting CES personnel with new and innovative technologies that engage a wide array of learners. ● Enhance and upgrade existing functionalities ● Provide customer support, including help-desk staffing, web hosting, training and software licenses. ● Provide infrastructure support for technical and architectural standards. Why is this important? Advancing technology for CES databases and for CES program delivery is critical for CES professionals to have access to newly developed information and to advance on critical issues and educational endeavors. ● Ask Extension is redesigned to replace Ask An Expert. This redesign is built to use artificial intelligence to provide additional power for database searches and the ability to answer and respond to customer questions across the US. Ask Extension is a national initiative that leverages machine learning and artificial intelligence (AI) to pull together data sources from the Extension ecosystem to answer questions directly and accurately and connect to local citizens with their local Extension professionals, products and services. ● Continued bug fixes and maintenance for Ask Extension. Some major features are server performance improvements, improved administration navigation, addition of automated surveys for groups and initial implementation of mindbreeze search. ● Anticipated work for the next reporting period (June 1, 2022 - August 31, 2022): ○ Continued bug fixes and system maintenance. ● Helpdesk ○ In the specified date range, 458 clients were helped and received an 81% satisfaction rating from thos. 45% of the requests were resolved in our first response and typically responded within 14 hours from the time a request was first submitted.
○ Significant Results:
■ The number of clients helped increased from 339 to 458 in this quarter.
○ Anticipated work for the next reporting period (March 1, 2021 - May 31, 2022): ■ Continue to maintain high quality service to help
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