DEPENDABILITY
On teams with a strong Dependability score, people consistently get things done on time and meet the organization’s quality standards—members can trust each other to deliver on their parts of the effort. A team is more likely to reach this level of performance when each member’s responsibilities align with their skills and unique talents. Because people look forward to and feel fulfilled by their work, they are less likely to avoid doing it. Dependability score Good or Very Good? Reflect on the behaviors creating this condition. This will help you know what to do to maintain strength in this area. Dependability score could be higher? Do The Work.
SUCCESS STORY. An Extension Foundation client team was experiencing some stress and drama. After taking the Team Health dashboard assessment and dis- cussing the results, they realized some of the members had been asked to accomplish tasks they hadn’t been educated/trained to do. They were able to identify someone outside of the team who had the skills they needed and added them as an informal member. That person was able to help them close the skill gap in about 20 minutes.
THE WORK. Leader Work
FOR INSPIRATION Educators at the University of Minnesota provide these tips on how to “Align Performance Expectations with Reality.”
c Every time there’s a missed deadline, determine whether it was because of a system or process failure or a matter of role-talent/skill misalignment. c Assess each team member’s ability to perform the tasks and accomplish the goals they’re responsible for. Determine if additional training could close any gaps or if a different role might better suit a particular team member’s strengths. Team Work c Be willing to ask for help or training when you’re having trouble meeting a goal or accomplishing a task.
“ DEPENDABILITY SELF-TALK
When someone on this team—including me—says they’re going to do something, we can count on them to follow through.
c Offer support to coworkers who could benefit from your experience and skills.
c Give positive feedback to team members who do excellent work.
5 EXTENSION FOUNDATION/NTAE | HEALTHY TEAMS HANDBOOK
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