typically responded within 16 hours from the time a request was first submitted.
○ Significant Results: ■ The number of clients helped remained steady from the previous quarter.
○ Anticipated work for the next reporting period (Year 4, September 1, 2022 - November 30, 2022):
■ Continue to maintain high-quality service to help desk customers. No other major objectives or goals are needed at this time.
● Search.extension.org - ○ MindBreeze was utilized to build out the custom search engine and provided access. ○ Significant Results: ■ Two NTAE staff with North Carolina State, completed the introductory MindBreeze Connector course. ■ Eduworks implemented a sitemap XML for Ask Extension to allow MindBreeze to efficiently crawl the ~500k pages on the site. ■ The Search tool has been embedded on Ask Extension and we are currently testing it. ○ Anticipated work for the next reporting period (June 1, 2022 - August 31, 2022): ■ Replace the existing search function on Ask Extension with the MindBreeze instance. ● The Artificial Intelligence work continues with the California Integrated Pest Management. Eduworks is working with California Integrated Pest Management (IPM) to triangulate questions/answers and images used to answer IPM questions, making sure the correct data tags are in place for machine learning. AI efforts are also underway with the University of Georgia Food Preservation NTAE Project. ○ California IPM Chatbot - ■ Updated the QA server for the chatbot (https://qa.chat.ask.eduworks.com/) with backend performance improvements and front-end UI updates: ● The updated Scout avatar is in place. ● More revisions to the chatbot’s dialog responses have been incorporated based on UC IPM feedback. ● The new chatbot search results visual component has been integrated and is ready for review/feedback.
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