Advancing Technology for CES Why is this important? Advancing technology for CES databases and for CES program delivery is critical for CES professionals to have access to newly developed information and to advance on critical issues and educational endeavors. ● Ask Extension and AI is redesigned to replace Ask An Expert. This redesign is built to use artificial intelligence to provide additional power for database searches and the ability to answer and respond to customer questions across the US. Ask Extension is a national initiative that leverages machine learning and artificial intelligence (AI) to pull together data sources from the Extension ecosystem to answer questions directly and accurately and connect to local citizens with their local Extension professionals, products and services. ● Continued bug fixes and maintenance for Ask Extension. ● For AI work this period we worked on a version of the Chatbot we are calling Extension Bot (ExtBot) that has access to Ask Extension data as well as Oklahoma State and Oregon data sets. ○ Significant Results: ■ AI work and ExtBot has shown a viable chatbot and the ability to allow other land-grant universities to import their data into the chatbot.
○ Anticipated Work for Next Reporting Period: (Please list the objectives and goals for the next reporting period which is December 1 - February 28): ■ Production roll-out of ExtBot on Ask Extension, Oklahoma St. and Oregon websites. This will allow us to get real feedback on the chatbot; how effective it is and how well it performs under production load. ■ We will be working with new institutions so they can import their own data using the work we did with OK State and Oregon St as a model. ■ Develop group reporting from ExtBot to reveal analytics to those implementing the chatbot.
● Helpdesk
○ In the specified date range, we helped 349 clients and received an 89% satisfaction rating from those. ○ We resolved 49% of the requests in our first response and typically responded within 22 hours from the time a request was first submitted.
○ Significant Results:
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