Technology Acceptance Model in U.S. Extension: CRM Adoption

QUALITATIVE INVESTIGATION OF TAM

169

Nusantara, R., Ferdinand, A. T., & Sukresna, I. M. (2023). Efforts to penetrate customer loyalty

Through customer relationship management. Baltic Journal of Law & Politics , 16 (3),

440 – 445. https://doi.org/10.2478/bjlp-2023-0000037

Paliouras, K., & Siakas, K. V. (2017). Social customer relationship management. International

Journal of Entrepreneurial Knowledge , 5 (1). https://doi.org/10.37335/ijek.v5i1.50

Parahita, A. N., Eitiveni, I., Nurchahyo, D., Efendi, M., Shafarina, R., & Aristio, A. P. (2021).

Customer relationship management system implementation process and its critical

success factors: A case study. 2021 International Conference on Advanced Computer

Science and Information Systems (ICACSIS) .

https://doi.org/10.1109/icacsis53237.2021.9631314

Park, E., & del Pobil, A. P. (2013). Technology acceptance model for the use of tablet PCs.

Wireless Personal Communications , 73 (4), 1561 – 1572. https://doi.org/10.1007/s11277-

013-1266-x

Pedron, C., Picoto, W., Colaco, M., & Araújo, C. (2018). CRM system: The role of dynamic

capabilities in creating Innovation capability. Brazilian Business Review , 15 (5), 494 – 511.

https://doi.org/10.15728/bbr.2018.15.5.6

Pham-Singer, H., Onakomaiya, M., Cuthel, A., De Leon, S., Shih, S., Chow, S., & Shelley, D.

(2020). Using a customer relationship management system to manage a quality

improvement intervention. American Journal of Medical Quality , 36 (4), 247 – 254.

https://doi.org/10.1177/1062860620953214

Powered by