Technology Acceptance Model in U.S. Extension: CRM Adoption

QUALITATIVE INVESTIGATION OF TAM

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Appendix C: Coding Glossary

Code

Term

AC

Accountability

AIF

Adoption or Implementation Failure

AU

Automation

CDM

Contact and Database Management

CE

Client Engagement

CI

Client Insights

CM

Change Management

CN

Consultants

COM

Communications across the Organization

CP

Champion Presence

CR

Capacity and Resources

CS

Customer Service

CSF

Customer Satisfaction

CZ

Centralization

DDDM

Data-Driven Decision- Making

DL

Digital Literacy

DP

Data Privacy

DS

Data Security

EA

Early Adopters

EF

Efficiency

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