QUALITATIVE INVESTIGATION OF TAM
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To enhance the dependability of this research, all components of data collection, analysis,
and analysis techniques are documented extensively. Additionally, critical stakeholders,
including CES administrators, are regularly briefed on the research process to provide critical
feedback and insights on the design and methodology. This collaborative approach and scrutiny
help ensure that the research findings are reliable and consistent with the expectations of
stakeholders.
Transferability
CRM systems are widely used across various professional sectors. The findings and
implications of this research may very well extend beyond the CES. That is why it is critical that
a detailed description of the research context and population is outlined throughout the study,
along with a profile of the participants. Readers are able to evaluate the applicability of the
findings to their own research or professional contexts, with their own priority populations. A
natural part of this study is to reflect the diversity of both the personnel of the CES and the land-
grant university system as a whole, which increases the potential for transferability to other
contexts. Finally, a comprehensive discussion on both the findings and limitations of this study is
provided, including implications for future research, both internal and external to the CES.
Ethical Considerations
The purpose of this study is clearly explained to all participants, along with the risks and
benefits to participation. The survey portion of the study is anonymous, with no personally
identifiable information, and the one-on-one semi-structured interview portion of the study is
strictly voluntary. A statement of confidentiality is provided to all participants, and any
identifiable information is handled securely with respect to the right to privacy. Additionally, all
participants are made aware of potential conflicts of interests, including the researcher’s current
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