5. Implementation
i. Prioritize issues and opportunities ii. Build in-house competence in customer journey mapping and establish reporting, escalation and organizational collaboration mechanisms for a central view of improvements Is this training staff? If not, we should included that as another part of Phase 2
6. Plan for change 7. Design measurement. Ensure that key performance indicators and metrics are part of the design 8. Beta Test
Milestones Phase 1
Create Implementation Team
•
• Outline Charter, Objectives, Benefits, Risks • Design Hub • Development • Test • Implementation – think this is a Phase 2 milestone • Closing and Follow Up – think this is a Phase 2 milestone
Project Budget: Anticipated Start Date:
Anticipated End Date:
Document Storage Location:
TEAMS
Customers/ Clients K-12 Educators, Families w/pre-college age children, Professionals, lifelong learners, and matriculated undergraduate/graduate students Core Team Members 2 : Bre Farrell (IT), Jamie Clavet (THDA), Dovev Levine (grad school), Cathy Leach
(youth programs), Juliet Webber (PD&T) Amber Pursel( IT/Destiny One), Jenn Woodside (alumni), Ken La Valley, Dan McLeod (ET&S) Richard Donovan (Salesforce), Heather Holland (UNH Online), Melissa Beecher (MUB), Dave Kellam (CPA-Ext & Outreach), Dorrie McClintock (Conf & Catering), Mike Murphy (Athletics), Beth Sheckler (UNH Innovation), Jean Spear ( ), Mike Young (Ext Youth & Families)
Stakeholders 3 : Comments:
2 A preliminary list of Roles and Responsibilities is available on the PMO website here .. Specific responsibilities for individual team members will be reflected in the project schedule or plan. 3 Stakeholders should include business and technical contacts.
Powered by FlippingBook