Advancing Technology for CES A dvancing technology for CES databases and for CES program delivery is critical for CES professionals to advance on critical issues and educational endeavors. ● Ask Extension is redesigned to replace Ask An Expert. This redesign is built to use artificial intelligence to provide additional power for database searches and the ability to answer and respond to customer questions across the US. Ask Extension is a national initiative that leverages machine learning and artificial intelligence (AI) to pull together data sources from the Extension ecosystem to answer questions directly and accurately and connect to local citizens with their local Extension professionals, products and services. ○ For the first quarter, Implemented a new reassignment User Interface (UI) in Ask Extension in Oct 2021. Preparing to transition the Ask Extension system to a containerized platform on Google Cloud. The QA server has been moved and we hope to move the Production server in the next few weeks. Chatbot has been built and continues to be tested. We are recruiting an Image labeling intern to help with identifying images in the database to help "train" the chatbot so it can better identify images. ○ Implementation of new reassignment UI in Ask Extension ○ Development of containers in Google Cloud to improve security and reliability of infrastructure for Ask Extension ○ Ongoing bug xes and feature development for Ask Extension ○ Continue development of Extension Chatbot ● Anticipated work for the next reporting period (December 1, 2021 - February 28, 2022): ○ Complete transition of Ask Extension to new platform. ○ Complete hiring of image labeling intern and begin the labeling work. ● Helpdesk ○ Total support inquiries addressed: 283 ○ Breakdown by team: ■ General ExF Support (contact-us): 45 ■ Campus: 75 ■ Ask Extension: 80 ■ Catalog: 81 ● Significant Results:
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