Advancing Technology for CES
Objective 1. Foster opportunities for innovation by connecting CES personnel with new and innovative technologies that engage a wide array of learners. ● Enhance and upgrade existing functionalities ● Provide customer support, including help-desk staffing, web hosting, training and software licenses. ● Provide infrastructure support for technical and architectural standards. Advancing technology for CES databases and for CES program delivery is critical for CES professionals to advance on critical issues and educational endeavors. ● Ask Extension is redesigned to replace Ask An Expert. This redesign is built to use artificial intelligence to provide additional power for database searches and the ability to answer and respond to customer questions across the US. Ask Extension is a national initiative that leverages machine learning and artificial intelligence (AI) to pull together data sources from the Extension ecosystem to answer questions directly and accurately and connect to local citizens with their local Extension professionals, products and services. ● Platform updates and improvements for Ask Extension and continued development of the AI platform. ● Significant Results: ○ Successfully migrated Ask Extension server from AWS to Google Cloud Platform ○ Implementation and debugging of enhanced expert reassignment in Ask Extension ○ Eduworks has hired someone to help train the AI/chatbot platform on insect/pest image identification ● Anticipated work for the next reporting period (March 1, 2021 - May 31, 2022): ○ Continued bug fixes and minor feature enhancements to Ask Extension. ○ Continued development of AI/Chatbot ● Helpdesk ○ In the specified date range, we helped 339 clients during the second quarter. The Helpdesk received a 94% satisfaction rating from those. We resolved 44% of the requests in our first response and typically responded within 12 hours from the time a request was first submitted.
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