○ Significant Results:
■ The satisfaction rating increased 3% from the previous period
○ Anticipated work for the next reporting period (March 1, 2021 - May 31, 2022): ■ Continue to maintain high quality service to help desk customers. No other major objectives or goals are needed. ● Search.extension.org - The search team has met with several vendors over the past few months to compare cognitive search products and pricing. MindBreeze was selected on December 3 and the contract should be finalized soon. ○ MindBreeze has begun work on building the custom search engine. They've built the test pilot and shared results. ○ Significant Results: ■ The pilot revealed deficiencies in the Ask Extension knowledge base page structure. Eduworks has a ticket in the queue to improve the semantic structure of the page. Eduworks is also implementing an API to give Mindbreeze access to the sitemap XML ○ Anticipated work for the next reporting period (March 1, 2021 - May 31, 2022): ■ We anticipate Mindbreeze will be able to crawl the entire Ask Extension site with the new sitemap API. ● The Artificial Intelligence work continues with the California Integrated Pest Management. Eduworks is working with California Integrated Pest Management (IPM) to triangulate questions/answers and images used to answer IPM questions, making sure the correct data tags are in place for machine learning. AI efforts are also underway with the University of Georgia Food Preservation NTAE Project. ● Web Hosting continues to be an important aspect of NTAE/Extension for managing access to content through technology. ○ Hosting 107 websites. Implemented a new archiving and deletion policy to sunset underperforming and abandoned sites. ○ Significant Results: ■ Twelve sites have been switched to archive status and will be sunsetted in six months. ○ Anticipated work for the next reporting period (March 1, 2021 - May 31, 2022): ■ More focus on pruning underperforming sites. ■ Begin work on refactored NIFA attribution footer and compliance.
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