Advancing Technology for CES Why is this important? Advancing technology for CES databases and for CES program delivery is critical for CES professionals to have access to newly developed information and to advance on critical issues and educational endeavors. ● Ask Extension and AI is redesigned to replace Ask An Expert. This redesign is built to use artificial intelligence to provide additional power for database searches and the ability to answer and respond to customer questions across the US. Ask Extension is a national initiative that leverages machine learning and artificial intelligence (AI) to pull together data sources from the Extension ecosystem to answer questions directly and accurately and connect to local citizens with their local Extension professionals, products and services. ● Continued bug fixes and maintenance for Ask Extension. ● For AI work during this period we completed a version of the Chatbot we are calling Extension Bot. (ExtBot) that has access to Ask Extension data as well as Oklahoma State and Oregon data sets. Organizations can deploy either a state or data specific version of the chatbot, or a generalized model that pulls answers from Ask Extension. ○ Significant Results: ■ For this period the major accomplishment was getting an MVP (minimum viable product) in place for the chatbot. ○ Anticipated Work for Next Reporting Period: (Please list the objectives
and goals for the next reporting period which is March 1 - May 31): ■ We have limited funding during this period, but we will make any necessary updates/fixes to Ask Extension. For the ExtensionBot we want to implement a reporting feature that will allow organizations that implement the chatbot to view stats of the number of questions asked through ExTBot as well as view detail and historical data on questions asked.
● Helpdesk ○ In the reporting date range, we helped 420 clients and received a 91% satisfaction rating from those. We resolved 27% of the requests in our first response. This is down 43% from the previous quarter. We typically responded within 33 hours from the time a request was first submitted. ■ Significant Results: ● The first response resolution percentage is down 43% from the
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