Q2 Quarterly Reports NTAE Year 4

previous quarter. While the first response solution percentage is down, the satisfaction rating was actually up a small percentage (1%). ■ Anticipated Work for Next Reporting Period: (Please list the objectives and goals for the next reporting period which is March 1 - May 31): ● Continue to maintain high-quality service to help desk customers. No other major objectives or goals are needed at this time.

● Search.Extension.org ○ MindBreeze was utilized to build out the custom search engine and provided access. ■ Significant Results: ● Two NTAE staff with North Carolina State, completed the introductory MindBreeze Connector course. ● The Search tool has been embedded on Ask Extension and gathered feedback from users on the effectiveness. ● After implementing Mindbreeze we came to the conclusion that

the technology required too much engineering work to fully implement. However, valuable experience was gathered on implementing Natural Language Processing technology like Mindbreeze and we feel we can use that experience to make both Ask Extension and our developing chatbot technology better. ■ Anticipated work for the next reporting period (March 1 - May 31): ● Ask Extension - maintenance plus minor feature updates with user feedback

● The Artificial Intelligence work continues with the California Integrated Pest Management. Eduworks is working with California Integrated Pest Management (IPM) to triangulate questions/answers and images used to answer IPM questions, making sure the correct data tags are in place for machine learning. AI efforts are also underway with the University of Georgia Food Preservation NTAE Project. There are 2 chatbots, one trained for pest management with UC IPM and one we call “generalized” that was trained on all Cooperative Extension resources provided by Oregon State University and Oklahoma State University. ○ California IPM Chatbot - ■ Migrating CA IPM site content to a home-grown CMS, along with JSON exports to add them to the chatbot. This covers updating UC IPM’s registry of resources.